FAQ's

• Are returns and exchange available for my orders?
• Yes, refer to return and refund policy for the same.
• Do you have Non-Contact Delivery
• Yes, all our products are untouched by human hands directly.
• Can I pay for my orders with COD (Cash on Delivery)?
• Yes, we have COD as a payment option.
• Why is my order taking longer to get delivered?
• All the deliveries are taken care by shipping company. Please contact them with your Tracking number for the same.
• When will you pickup my return order?
• Please contact our delivery partners for the same.
• What are the discounts currently running on your site?
• All the discounts are displayed near the product only.
• Can I see the products before I accept the courier?
• Please finalise the purchase and then place an order. If you have problems with it, please refer to our returns policy.
• How do I cancel my order?
• You can E-mail us with your order ID at hello@lacely.in within 24 hours of ordering the product. If it’s dispatched, you’ll have to return the same.
• How long do you take to deliver?
• It generally takes 3-7 days to deliver the order.
• Do you deliver in my area?
• Please check our deliverable pincodes for the same.