FAQ's

  • Are returns and exchange available for my orders?
    • Yes, refer to return and refund policy for the same.
  • Do you have Non-Contact Delivery
    • Yes, all our products are untouched by human hands directly.
  • Can I pay for my orders with COD (Cash on Delivery)?
    • Yes, we have COD as a payment option.
  • Why is my order taking longer to get delivered?
    • All the deliveries are taken care by shipping company. Please contact them with your Tracking number for the same.
  • When will you pickup my return order?
    • Please contact our delivery partners for the same.
  • What are the discounts currently running on your site?
    • All the discounts are displayed near the product only.
  • Can I see the products before I accept the courier?
    • Please finalise the purchase and then place an order. If you have problems with it, please refer to our returns policy.
  • How do I cancel my order?
    • You can E-mail us with your order ID at hello@lacely.in within 24 hours of ordering the product. If it’s dispatched, you’ll have to return the same.
  • How long do you take to deliver?
    • It generally takes 3-7 days to deliver the order.
  • Do you deliver in my area?
    • Please check our deliverable pincodes for the same.